Frequently Asked Questions
Everything you need to know about our handcrafted pieces and policies.
What materials are used in Daya Jewelry pieces?
We specialize in high-quality materials including 18k gold plating over sterling silver, authentic gemstones, and tarnish-resistant stainless steel to ensure longevity and shine.
How should I care for my jewelry to prevent tarnishing?
To keep your pieces looking new, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the airtight pouch provided with your order.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery varies by location.
Can I return or exchange my order?
Yes, we accept returns and exchanges on most items within 30 days of delivery, provided they are in their original, unworn condition. Please note that earrings are final sale for hygiene reasons.
Is your jewelry hypoallergenic?
Most of our collections are nickel-free and lead-free, making them safe for sensitive skin. Please check the individual product descriptions for specific material details.
Do you offer a warranty on your products?
We stand by our quality and offer a 6-month warranty covering any manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.